All Publications
Low-Income Financial Services Market Sizing and Fintech Assessment: Kenya Country Report
This slide deck presents research findings estimating the size of the medium and small enterprise and low-income credit markets in Kenya, and assesses the potential of fintech firms to meet the needs of those markets.
Analysis of Peru’s Financial Consumer Listening Mechanisms
This slide deck presents the findings of research commissioned by CGAP as part of its work on empowering market conduct authorities and other stakeholders to monitor consumer risks and elevating collective consumers’ voice.
Customer Outcomes-Based Approach to Consumer Protection: A Guide to Measuring Outcomes
This reading deck summarizes lessons from a pilot exercise that involved the Financial Sector Conduct Authority (FSCA) and five FSPs in South Africa focused on measuring intermediate customer outcomes from a supervisory perspective.
"Yes I Get It. Small Deposits Do Make Sense." - Lessons From a Pilot With Airtel Payments Bank on Client Communication
This slide deck charts the journey of a pilot on behavioral communication to encourage women to make small saving deposits.
How Well Do Indians Use Cash-In & Cash-Out (CICO) Agents, and Can This Usage Increase?
This strategic insights deck combines findings from MSC’s multiple national-level studies offering a set of practical recommendations for the service providers to help them increase customer footfall at agent points.
National Study on Pradhan Mantri Kisan Samman Nidhi Yojana
This national-level study on India’s cash assistance initiative is intended to assess the cash transfer system’s efficacy and efficiency and capture the experience of the beneficiaries in how they receive and use the benefit.
Women in the Platform Economy: Emerging Insights
This slide deck shares female workers’ experiences and how financial services can help make platforms more inclusive.
A Toolbox for Business Correspondent Agents for Better Customer Engagement
This report shares insights on how agents could be empowered to help enhance the uptake of select government-backed insurance products.
Predominant Cash-In Cash-Out (CICO) Models in India
This study explores the challenges across the entire lifecycle of agents in India, from setting up to reaching sustenance.
Choice of Channel: Understanding How LMI Women Select a Channel to Conduct Financial Transactions
The framework presented in this research helps understand which channel individuals choose for conducting financial transactions and why.