The business correspondent model in India enables the banking system to expand its outreach at a low cost and offer essential financial services in remote and underserved areas. This paper share a supply-side perspective on challenges and opportunities for expanding women agent network in India.

The main objectives of the assignment were to design agency banking business model, map potential agents’ locations throughout the country, and provide technical assistance for branding, advertising, consumer education and industry sensitization on agency banking. 

Scale2Save partners FINCA and Centenary Bank in Uganda go from competition to cooperation, sharing service-distribution infrastructure for the benefit of end-user low-income customers.

This policy note argues that two key taxation issues are hindering the sustainability and attractiveness of the business correspondent model in India and that addressing them could help advance financial inclusion.

This slide deck shows how to apply a gender lens to CICO network development and presents case studies that demonstrate how gender-intentional design works in practice.

This study assesses the impact of COVID-19 on the demand for financial services through agents and agent operations. It seeks to understand the ability of agents to support government assistance programs.

Mobile money firms across Africa are ramping up plans to bring banking to millions after the pandemic caused a surge in the use of digital financial services.

Based on extensive fieldwork spanning approximately 1000 person-days across 301 locations, this report aims to advance the understanding of India's agent banking model. It presents operational practices of the banking agents as well as the financial behavior of rural banking clients.

How motorcycle loans could help women banking agents in India bring financial inclusion to remote and vulnerable populations.