A 'how-to' note explaining the importance of agent liquidity management

As distribution of digital financial services through agents increases, this Technical Note focuses on regulating agent models within an enabling framework that fosters financial inclusion.

This how-to webinar recording introduces low-cost practical approaches and tools, such as geolocation and data maps, that FSPs can use to address the proximity gap.

Regulatory responses to DFS innovation and the challenges of rural distribution

Can growing range of innovations help institutions meet their customers' needs more efficiently?

Research highlight on rural agents in Senegal

Employees and agents play an important role in shaping customer's experience. Learn how managers can equip them to deepen customer relationships.  

How can providers better leverage agent networks to further expand their reach?

How to deal with the classic challenges impeding the expansion of agent networks