Towards a More Sustainable Livelihood for Business Correspondent Agents
A new pilot explores the possibilities for agents in rural India to include assisted e-commerce among the services they offer.
Digital Finance’s Little Secret... (Agent Networks)
This episode explores the latest advances in agent networks and what they mean for the future of inclusive finance.
The Role of Mobile Money Providers and Their Agents in Protecting Customers’ Data
This slide deck presents research findings identifying good practices of responsible agents in safeguarding their customers’ data and the role that providers can play in promoting these practices.
Mobile Money Agents: Sustainability in the Digital Era - Findings From Mozambique
This report looks at the pressing challenges affecting Mozambican mobile money agents to inform the players in the ecosystem and create sustainable strategies to improve agent networks.
Selling Insurance Through Agent Networks
This brief presents ten lessons from banks, microfinance institutions and existing experiences of insurers in establishing and using agent networks.
Lending to Cash-in Cash-out (Cico) Agents
This report focuses on the agent lending landscape in nine low- and middle-income countries that represent mature and evolving markets to provide insights into the larger global opportunity.
Agent Networks at the Last Mile: Implications for Policy Makers
This reading deck for policy makers shows how rural Cash-in/Cash-out (CICO) agent network expansion is key to ensuring poor people can capture the benefits of digital financial ecosystems and presents a set of policies that have been effective in enabling rural CICO in a way that benefits vulnerable segments.
Agent Networks at the Last Mile: Implications for Financial Regulators
This reading deck for regulators shows how expanding rural Cash-in/Cash-out (CICO) agent networks is key to ensuring more inclusive digital financial systems, illustrates industry innovations that are making rural CICO more viable and presents a set of regulatory considerations that can enable such innovations within a stable financial system.
Agent Networks at the Last Mile: Implications for Financial Service Providers
This deck shares CGAP's and its partners' comprehensive compilation of recent global knowledge about how Cash-in/Cash-Out agent networks operate in different markets so that it can inform a similar dialogue among financial services providers, policy makers and regulators in other countries.
Agent Gender Matters… for Customers
The second blog in this two-part series on agent gender looks at evidence on the effectiveness of women agents in cash-in cash-out (CICO) networks for women's financial inclusion.