While there is growing evidence of a positive relationship between cash-in cash-out (CICO) network quality and gender inclusiveness, there is still an ongoing debate about whether the gender of the agent matters for business performance and for women’s financial inclusion.

This Technical Note is targeted at development funders (donors and DFIs) and provides high level guidance based on CGAP’s prior research on Cash-in / Cash-out (CICO) agent networks.

Innovations around agent networks present an opportunity to significantly improve women’s experiences and help build their confidence and access to digital financial services.

This strategic insights deck combines findings from MSC’s multiple national-level studies offering a set of practical recommendations for the service providers to help them increase customer footfall at agent points.

This slide deck charts the journey of a pilot on behavioral communication to encourage women to make small saving deposits.

This case study goes in-depth on how the Bancolombia's agent network expansion strategy evolved and the agent network management models it developed to increase geographic coverage in a viable manner.

This case study charts how Uttar Pradesh State Rural Livelihoods Mission used technology to strengthen the BC Sakhi (women business correspondent) network in the state in an effort to improve the status of financial inclusion among rural adults.

This study explores the challenges across the entire lifecycle of agents in India, from setting up to reaching sustenance.

This report shares insights on how agents could be empowered to help enhance the uptake of select government-backed insurance products.

A Scale2Save project in Cote d’Ivoire shares what they’ve learned working with farmer cooperatives as financial agents.