Impact of COVID-19 on CICO Agents in Indonesia

This study assesses the impact of COVID-19 on the demand for financial services through agents and agent operations. A quantitative survey of 441 CICO agents was conducted across 10 provinces in Indonesia with the highest incidence of COVID-19 between September and October 2020, seeking to understand the ability of cash-in cash-out (CICO) agents to support government assistance programs.

The objective of the study is to provide reliable information and recommendations to support policy development for CICO agents in Indonesia to aid their recovery.