This paper provides a baseline measurement of financial well-being in Latin America and studies the factors associated with it.

This research presents insights on emerging customer risks from digital consumer loans in India, analyzing customer complaints and feedback on Twitter and reviews of digital lending apps on Google Play,

The Bank of Thailand has been asked to review the ceiling of interest rates and supervise credit cards, personal loans and car loans, as the Thai government has vowed to tackle high household debt, incurred by credit card and personal loans.

This paper identifies a range of consumer risks posed by fintech and discusses consumer protection regulatory approaches for policy makers to consider when developing regulatory policy to target such risks.

This project analysis provides insights into the types of consumer protection issues faced by consumers across financial providers in Kenya, Nigeria, and Uganda.

This deck synthesizes insights from a survey of existing literature and consultations with experts and highlights opportunities and risks for workers as well as gaps in the evidence base around the livelihoods of platform workers.

This study focuses on the value structure that correlates improvements in the financial services consumer’s decision-making quality with the development of their autonomy.

Through this research, beneficiaries and agents respond to Indonesia’s largest cash transfer program as it pivots to provide COVID-19 emergency aid.

This paper explores the potential impact of incorporating the collective voice of consumers into financial sector policy and regulation, and opportunities for funders to help elevate these voices.

Based on a survey with 36 members of Consumers International from 32 low- and middle-income countries this report highlights key approaches that consumer associations can use to advocate for better financial consumer protection.