The aim of this research is to shed light on the potential of digital banks to deepen financial inclusion in a way that improves the lives of low-income customers.

What do these distinct yet overlapping frameworks have in common and how do they affect each other?

This Guideline Note provides policymakers and regulators with a helpful framework to develop effective consumer protection regulations, inclusive consumer awareness and financial education initiatives to plan for future crises.

This paper shares the key challenges, learnings, and overall results from five case studies in Chile and Mexico, uncovering best practices on how to design for and influence financial health.

This framework can be used by stakeholders to design and evaluate social protection programs through a user-centric lens.

The new initiative will support financial service providers to implement client protection.

A new roadmap and certification program supports providers to implement client protection standards.

There is an urgent need in India and globally to design policies to prevent over-indebtedness. But first, it must be measured. A new framework for monitoring credit markets proposes how.

This guide summarizes recent work on financial health that is relevant for policy and practice across the world, to help you get up to speed on the current state of the financial health movement.

This report summarizes the key findings and recommendations from IPA's work with the Uganda Communications Commission analyzing complaint records of mobile financial services users.