Recommendations for policy makers, regulators, and FSPs on how to focus on borrower’s needs without putting excessive stress on providers

How to ensure the sale of appropriate non-credit products to microcredit customers

Five principles and five key actions to help build trust and confidence in Kenya’s digital finance ecosystem 

Addressing demands from emerging market authorities to help them move toward a more customer-centric approach

An assessment of credit cost disclosures

Key findings from a series of country-level pilot studies

With the rise of digital technologies, the use of personal data by private companies is growing rapidly. But how do we know they will use this data responsibly and in consumers’ best interests?

Weighing the pros and cons of risk-based approaches to customer due diligence

Understanding how and why customers use different types of financial services

A practical resource for regulators and policymakers on consumer financial protection