All Publications
Showing 51 - 60 of 220
Setting Up Social Performance Management Systems: Case Studies from Kashf Foundation and Khushhali Bank Ltd.
Highlighting two cases of improved social performance practices in Pakistan
AMK Cambodia: Using Client Data to Inform the Strategy
Social performance management case study on monitoring progress toward social goals
Arvand Tajikistan: Using Mystery Shopping to Understand Clients
Social performance management case study on the use of market research techniques
CREZCAMOS Colombia: Providing Transparent Information to Clients
Social performance management case study on four of the essential practices for transparency
Opportunity Bank Serbia: Implementing a Strategic Plan for SPM
Case study on the role of governance in avoiding mission drift
UGAFODE Uganda: Listening to Client Complaints
Case study on a complaint handling system in relation to SPM Universal Standards
Visión Banco: Creating a Comprehensive Staff Training Program
Case study on Paraguayan bank's implementation of social performance standards
Vision Fund Uganda: Piloting and Using the PPI
Case study with recommendations on improving effectiveness in relation to SPM Universal Standards
AMFIU: Supporting Improved Compliance with the Universal Standards in Uganda
How the national microfinance association helped its members define and monitor their social goals
MIX Microfinance World - Social Performance Practice in India Development goals
Assessing the social performance of Indian MFIs