UGAFODE Uganda: Listening to Client Complaints

Case study on a complaint handling system in relation to SPM Universal Standards

8 pages

This case study describes UGAFODE’s customer complaint handling system, and how this lines up with both Client Protection Principle 7 (mechanisms for complaint resolution) and with the Universal Standards for Social Performance Management.

About this Publication

By Joseph, A.

Published

September 2014

Can Smartphone-Supported Behavioral Biometrics Advance Digital Financial Inclusion?

Behavioral biometrics, an emerging technology which uses AI and machine learning to examine behavioral patterns to authenticate users, presents the financial inclusion sector with exciting opportunities as well as challenges.

By Elie Kevin Kamgang Kenmoe, BEAC

Paper June 2024

Financial Inclusion and Disruptive Innovation: Regulatory Implications

This working paper explores the latest wave of disruptive financial services innovations to better understand the regulatory changes that allow EMDEs to harness their financial inclusion potential while containing consumer and financial sector risk.

By CGAP

Slide Deck April 2024

Understanding Users’ Experience With Digital Lending Applications in India

This slide deck shares the results of a survey conducted by MSC and FACE to analyze user knowledge and behavior regarding digital lending applications (DLAs) and digital loans.

By MicroSave Consulting (MSC)