A provider's social performance refers to its effectiveness in achieving its stated social goals and creating value for clients. Social performance management (SPM) refers to the systems that organizations use to achieve their stated social goals and put customers at the center of strategy and operations. If a provider has strong SPM practices, it is more likely to achieve strong social performance.

There is no single formula for successful SPM. However, the industry has recognized a set of core management practices that constitute “strong” SPM. These practices form the Social Performance Task Force Universal Standards for Social Performance Management. The SPTF Universal Standards Implementation Guide describes these standards, as well as practical guidance for how to achieve them. 

What can you find in this Topic Hub?

Curated by FinDev editors, this Topic Hub offers you access to key resources contributed by organizations around the world who work on the topic of social performance for financial inclusion. Our latest blogs and publications on this topic are featured here (in the Resources Tab above), and you can find a collection of papers, case studies and guides to explore further. When there are upcoming webinars, events and recent news on this topic, they will be featured in the Topic Hub as well, so make sure to come back regularly for the latest on this topic. Finally, we’ve selected some key additional resources, which are listed on the right here, where you can learn even more about this topic.

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Paper

Revealing a number of challenges the financial inclusion sector should address
Paper

Applying an SME lens to environmental and social performance standards
Paper

Summary of lessons learned from interviews and surveys on promoting Universal Standards

News & Events

The latest news and upcoming events and training from the global financial inclusion community on this topic.

News

Customer Empowerment Working Group Online Meetings