Displaying 21 - 30 of 233
Voice of the Client
This report presents the findings of the Voice of the Client pilot project, with the objective to strengthen the application of Client Protection Principles in the microfinance sector and ensure that financial services are tailored to meet client needs.
Client Outcomes Report: 2014-2016
Evaluating the impact of Friendship Bridge's microcredit plus program in Guatemala
What’s Working and What’s Not in Social Performance Management?
An honest conversation about social performance in Latin America at the SPTF Annual Meeting
Bottom-Up or Top-Down: Which Way Should Regulation Go?
When does microfinance regulation help the institutions it covers, and when does it hinder them? A lively conversation took place at the SPTF Annual Meeting between regulators and the regulated in Latin America.
An Evaluation Study of Social Performance of Microfinance Institutions in Yemen
Can microfinance institutions play a role in enhancing social performance?
Case Study of KOMIDA: A Journey to Implement the Universal Standards for Social Performance Management
Lessons learned from an Indonesian MFI's experience with social performance management
Guidelines on Outcomes Management for Financial Service Providers
Key Terms and 10 STEPS for Practical, Cost-effective, Outcomes Management
Making the Case for Outcomes Management to Financial Service Providers
How can FSPs take advantage of client outcomes data to strengthen social and financial performance?
Series of SPTF Guidance Notes: Issues 7-10
Practical resources to address operational challenges with social performance management
How To IPO Successfully and Responsibly: Lessons From Indian Financial Inclusion Institutions
Can organizations preserve their social mission when they go public?