Paper

Voice of the Client

This report presents the findings of the Voice of the Client pilot project, with the objective to strengthen the application of Client Protection Principles in the microfinance sector and ensure that financial services are tailored to meet client needs. This initiative leverages mobile technology for financial service providers (FSPs) to proactively reach out to clients to uncover potential issues affecting their level of satisfaction with the suite of products and services offered.

About this Publication

Publisher
MIX
Published
Topics
Social Performance
Regions
World

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