All Publications
Financial Inclusion: Connecting People to Finance, Health, and Education
This study explores how health, education, digital, and financial inclusion are all intertwined to unlock greater prosperity and wellbeing for communities across Middle East and Africa.
A Toolbox for Business Correspondent Agents for Better Customer Engagement
This report shares insights on how agents could be empowered to help enhance the uptake of select government-backed insurance products.
Bancolombia: Financial Inclusion and Banking Correspondents
This case study goes in-depth on how the Bancolombia's agent network expansion strategy evolved and the agent network management models it developed to increase geographic coverage in a viable manner.
Central Bank Digital Currencies: A New Tool in the Financial Inclusion Toolkit?
This paper draws on interviews conducted with nine central banks that are currently exploring retail central bank digital currencies. It shares concrete examples from their work and discusses challenges, risks and regulatory and legal implications.
Digital Financial Literacy Campaign: Final Report
This publication shares an overview of Digital Financial Literacy Campaign Activity designed to increase the digital financial literacy and decision making skills of women so that they can effectively use digital financial services.
Platforms, Livelihoods, and Inclusive Finance
This publication provides an overview of the increasing interconnectedness of platforms and financial service offerings and how platforms can push the frontiers of inclusive finance.
Predominant Cash-In Cash-Out (CICO) Models in India
This study explores the challenges across the entire lifecycle of agents in India, from setting up to reaching sustenance.
Role of Technology in Scaling up the BC Sakhi Network in Uttar Pradesh: A Lesson for Other States
This case study charts how Uttar Pradesh State Rural Livelihoods Mission used technology to strengthen the BC Sakhi (women business correspondent) network in the state in an effort to improve the status of financial inclusion among rural adults.
Sharia Finance & Women's Financial Inclusion in Indonesia
Indonesia has the largest number of Muslims of any country in the world, at 237 million. This study looks at whether Sharia finance may better work for women's financial inclusion.
Bangladesh Digital Payments Country Diagnostic (2022 Edition)
This country analysis estimates that digital payments can boost Bangladesh’s annual GDP, and responsible payments digitization in certain sectors will help accelerate progress towards the SDGs by 2030.