This study assesses the impact of COVID-19 on the demand for financial services through agents and agent operations. It seeks to understand the ability of agents to support government assistance programs.

Through this research, beneficiaries and agents respond to Indonesia’s largest cash transfer program as it pivots to provide COVID-19 emergency aid.

This report focuses on building the knowledge, skills, and attitudes necessary for customers to engage with digital financial services.

This report explores the impact of COVID-19 on the beneficiaries and operational implementation of Program Keluarga Harapan during the pandemic.

Findings based on a longitudinal survey in Colombia, India, Indonesia, and Nigeria

This Focus Note reveals three distinct journeys country stakeholders have taken to extend the reach and quality of rural agent networks in China, Colombia, India, Indonesia, and Kenya.

A community-side story of quick response and gradual adaptation of the low and middle income segment to the global pandemic

COVID-19 impact on micro, small and medium-sized enterprises in developing Asia

Policy recommendations to help MSMEs recover from the pandemic