All Publications
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CREZCAMOS Colombia: Providing Transparent Information to Clients
Social performance management case study on four of the essential practices for transparency
Financial Inclusion and the Linkages to Financial Stability, Integrity, and Consumer Protection: Insights from the Russia Experience
Discussing the linkages among I-SIP objectives in Russia
How to Design a Complaints Mechanism
Providing guidelines on developing an effective complaints mechanisms system
Informed Consent: How Do We Make It Work for Mobile Credit Scoring?
Developing informed consent approaches for data privacy and protection of consumers
UGAFODE Uganda: Listening to Client Complaints
Case study on a complaint handling system in relation to SPM Universal Standards
Responsible Finance in Vietnam
Evaluating consumer protection for low-income people in Vietnam
Technical Report on the Consumer Credit Insurance Market in South Africa
Designing appropriate regulatory policies to strengthen the consumer credit industry
Applying Behavioral Insights in Consumer Protection Policy
Presenting emerging evidence on behavioral biases relevant to financial consumer protection
Client Protection: The State of Practice – A Look at Client Protection Practices in Pakistan’s Microfinance Industry
Improving client protection practices in Pakistan’s microfinance industry
Inclusion, Stability, Integrity, and Protection: Observations and Lessons for the I-SIP Methodology From Pakistan
Evaluating the linkages between I-SIP objectives in Pakistan