This Focus Note advocates the importance of a segmented approach to addressing micro and small enterprises (MSE) needs and focuses on MSEs with up to 20 employees.

Exploring the market-level modularization of financial services through case studies featuring new models that are emerging, how they are coming about, and what they mean for the financial inclusion of low-income people in emerging markets and developing economies.

This reading deck summarizes lessons from a pilot exercise that involved the Financial Sector Conduct Authority (FSCA) and five FSPs in South Africa focused on measuring intermediate customer outcomes from a supervisory perspective. 

This slide deck shares female workers’ experiences and how financial services can help make platforms more inclusive.

Based on research with platforms and their workers across five countries, this report describes the platform ecosystem in emerging markets, the experiences of workers and sellers in key sectors, and how financial services can help these workers improve their livelihoods.

Part of the World Bank Group's Gender Equality and Development +10: Accelerate Equality initiative, this webinar brought together funders and facilitators to share how they diagnose gender norms that impact women’s financial inclusion and economic empowerment in specific country contexts, and how they use these insights to shape their strategies to create a more gender-equitable financial system. 

The aim of this research is to shed light on the potential of digital banks to deepen financial inclusion in a way that improves the lives of low-income customers.

International funders committed approximately $58 billion to financial inclusion in 2020, a $6 billion increase from the prior year. Commitments from public funders continued to drive growth.

The Consultative Group to Assist the Poor announced yesterday that Sophie Sirtaine has been selected as its new CEO after an extensive international search process.

CGAP aims to support up to five MFIs in two workstreams: 1) A measurement workstream to assess the impact that MFIs’ digital solutions, and 2) An automation workstream to automate the repeat loan process, particularly for MFIs’ existing MSE clients.