This paper explores the drivers of demand for digital financial services and fintech: perceived cost, perceived usefulness, perceived ease of use, perceived risk, and social norms.

The awardees include HugoBank Limited, KT Bank Pakistan Limited, Mashreq Bank Pakistan Limited, Raqami Islamic Digital Bank Limited and Telenor Microfinance Bank Limited.

IDEO Last Mile Money's Financial Confidence Playbook is a design guide for product teams and research organizations focused on digital financial services for the last mile.

This research brief analyzes the potential for responsible digital wage payments in Kenya.

This new white paper traces Bharat Bill Payment System's journey and examines its potential in the next decade.

This report provides new data and insights from 10 low- and middle-income countries on the use of mobile phones by women micro-entrepreneurs and the challenges that prevent them from using mobile services for business.

This Technical Guide was created to provide practical guidance and set strong foundations for digital financial services supervision.

This Playbook offers a design guide for product teams and research organizations focused on digital financial services for the last mile.

This publication decodes the extent and exposure of financial fraud among digital financial services’ customers and offers insights and policy recommendations.

This paper investigates the role of competition on the behavior of mobile money companies and its corresponding effects on financial inclusion.