Displaying 31 - 40 of 301
Paper

Women: Risk and Consumer Protection in Online Leading Platforms in Indonesia

This study delves into women's experiences as users of online lending platforms in Indonesia using a gender lens to examine the risks in online lending platforms unique to women.

Paper

Consumer Protection for Open Finance Ecosystems

This report identifies several emerging risks related to open finance, and proposes ways in which these risks can be measured, monitored, and mitigated against by leveraging the data available in open finance ecosystems.

Paper

The Role of Catalytic Capital in Digital Markets: Successes, Pitfalls, and Lessons Learned

This report focuses on the role of catalytic capital in the digital credit industry and highlights the limitations of a framework that does not consider broader market-level consequences of such investments.

News

Cambodia Microfinance Association, NBC Launch Project to Increase Financial Literacy, Consumer Protection

The National Bank of Cambodia and the Cambodia Microfinance Association recently launched a project called Strengthening Safe Finance in Community to enhance safe and secure use of formal financial services and increase access to these services.

News

Cambodia: An Intensified Commitment to Client Protection

National Bank of Cambodia and the Cambodian Microfinance Association recently announced a joint initiative, Strengthening Safe Finance in Communities aimed at increasing financial literacy, consumer empowerment, and client protection.

Paper

Combining Open Finance and Data Protection for Low-Income Consumers

This CGAP technical note highlights the basic data protection provisions that should be in place for an open finance regime, as well as how they can be addressed through law and regulation.

Paper

Digital Finance: The Consumer Experience, 2023

This report develops a fair digital finance index for low and middle-income countries which are members of the Accelerator - a group of associations trained to represent the collective consumer voice in fair digital finance.

Paper

Embedding Trust: The Potential of Privacy by Design for Inclusive Finance

This report introduces Privacy by Design (PbD) and provides a review of the main PbD approaches in literature and wider market practice for their potential applications in the financial inclusion sector.

Slide Deck

The Role of Mobile Money Providers and Their Agents in Protecting Customers’ Data​

This slide deck presents research findings identifying good practices of responsible agents in safeguarding their customers’ data and the role that providers can play in promoting these practices.

External Webinar

EMW2022 Plenary: Building a Responsible Digital Finance Ecosystem

The plenary shares insights and research on responsible digital financial services (DFS) including research on the new consumer risks associated with DFS and the development of an ecosystem approach to responsible DFS.