Displaying 191 - 200 of 301
Paper

Responsible Finance Market Overview: Ghana

Examining the status of responsible finance in Ghana
The SEEP Network
Case Study

Listen in Order to Protect Clients

Assessing the performance of a Filipino microfinance NGO on client protection principles
Ledesma, J.M. , Obedoza-Pangan, A., MicroSave Consulting (MSC)
Paper

Study of Client Protection Practices in Latin America and the Caribbean

Assessing the performance of financial institutions in protecting their clients
Guzmán, S., Center for Financial Inclusion at Accion, Inter-American Development Bank
Guide / Toolkit

Essential Documents for New Clients: A Toolkit for Financial Institutions

Toolkit for helping new clients fully understand their financial obligations
The Smart Campaign
Paper

Applying Behavioral Economics at the Financial Conduct Authority

Using behavioral insights to design efficient financial market regulations
Erta, K., Hunt, S., Iscenko, Z. , Brambley, W. , Financial Conduct Authority
Guide / Toolkit

Client Protection for Youth Clients: UNCDF-YouthStart Technical Note

Addressing the characteristics, needs and vulnerabilities of young clients
Perdomo, M., United Nations Capital Development Fund (UNCDF), Mastercard Foundation
Paper

Responding to Client Complaints at Tameer Bank, Pakistan

How can banks use call centers to address customer complaints?
Center for Financial Inclusion at Accion, The Smart Campaign
Paper

Client Protection - Lessons for the Microfinance Sector

How can MFIs meet client expectations of financial protection?
Garg, A. , Roy, A., MicroSave Consulting (MSC)
Paper

What Makes ServQual Distinctive Tool for Client Protection

Gaining insights on client protection by listening to clients’ voices
Yamini, V. A., Srivastava, R. , Chakraborty, S., MicroSave Consulting (MSC)
Paper

Responsible Finance: Concepts and Challenges

Highlighting the need for responsible finance in the microfinance industry
Yamini, V. A. , Bhat, S., MicroSave Consulting (MSC)