Displaying 201 - 210 of 301
Paper

What Makes ServQual Distinctive Tool for Client Protection

Gaining insights on client protection by listening to clients’ voices
Yamini, V. A., Srivastava, R. , Chakraborty, S., MicroSave Consulting (MSC)
Paper

Responsible Finance: Concepts and Challenges

Highlighting the need for responsible finance in the microfinance industry
Yamini, V. A. , Bhat, S., MicroSave Consulting (MSC)
Guide / Toolkit

Smart Microinsurance – An Overview for Microfinance Institution on Incorporating Client Protection Practices into Microinsurance

Guiding MFIs on protection of microinsurance clients
The Smart Campaign, Microinsurance Network
Paper

Supporting Members to Adopt Client Protection at Azerbaijan Microfinance Association

Highlighting the role that microfinance networks and associations can play in protecting MFI clients
Huseynova, S. , Wardle, L., The Smart Campaign
Paper

Appropriate Product Design and Delivery at Musoni

Designing and delivering client centered financial products for the poor
The Smart Campaign
Paper

Clients on Client Protection

Using a qualitative research tool to obtain clients’ perspective on client protection
MicroSave Consulting (MSC)
Paper

Responding to a Crisis at FUNDESER

Ensuring client protection through high ethical standards and sound risk management
Rodríguez, T., Castillo, A., Nedderman, L., et al., The Smart Campaign
Guide / Toolkit

How to Develop an Institutional Code of Ethics

Formulating an institutional Code of Ethics that ensures client protection
The Smart Campaign
Paper

Client Protection Directives and Guidelines for MFIs in India

Presenting client protection guidelines for MFIs in India
EDA Rural Systems
Paper

Clients Speak on Client Protection: Findings from ASKI

Analyzing MFI adherence to client protection principles in the Philippines
Pangan, A., Martinez, J., Agcaoili, R., Ledesma, J. , Yamini A., MicroSave Consulting (MSC), Opportunity International Australia, Alalay Sa Kaunlaran (ASKI), Inc.