Displaying 171 - 180 of 301
Guide / Toolkit

How to Design a Complaints Mechanism

Providing guidelines on developing an effective complaints mechanisms system
Paper

Informed Consent: How Do We Make It Work for Mobile Credit Scoring?

Developing informed consent approaches for data privacy and protection of consumers
Paper

Responsible Finance in Vietnam

Evaluating consumer protection for low-income people in Vietnam
Paper

Technical Report on the Consumer Credit Insurance Market in South Africa

Designing appropriate regulatory policies to strengthen the consumer credit industry
Paper

Inclusion, Stability, Integrity, and Protection: Observations and Lessons for the I-SIP Methodology From Pakistan

Evaluating the linkages between I-SIP objectives in Pakistan
Paper

Client Protection: The State of Practice – A Look at Client Protection Practices in Pakistan’s Microfinance Industry

Improving client protection practices in Pakistan’s microfinance industry
Paper

Applying Behavioral Insights in Consumer Protection Policy

Presenting emerging evidence on behavioral biases relevant to financial consumer protection
Paper

“Pure” Intentions and Practice: Challenges and Good Practices in Consumer Protection in Microinsurance

Suggesting approaches and interventions to enhance consumer protection
Paper

Does Good Client Protection Impact Financial Performance?

Understanding whether Client Protection Principles make for good business
Case Study

Resolving Client Complaints: Mechanisms Employed at Ujjivan Financial Services Pvt. Ltd.

Evaluating benefits of client complaints mechanisms for improving service delivery