Displaying 171 - 180 of 305
Paper

Code of Conduct Assessment for the Microfinance Sector

Improving code of conduct compliance among Indian MFIs
Case Study

CREZCAMOS Colombia: Providing Transparent Information to Clients

Social performance management case study on four of the essential practices for transparency
Case Study

UGAFODE Uganda: Listening to Client Complaints

Case study on a complaint handling system in relation to SPM Universal Standards
Guide / Toolkit

How to Design a Complaints Mechanism

Providing guidelines on developing an effective complaints mechanisms system
Paper

Informed Consent: How Do We Make It Work for Mobile Credit Scoring?

Developing informed consent approaches for data privacy and protection of consumers
Paper

Responsible Finance in Vietnam

Evaluating consumer protection for low-income people in Vietnam
Paper

Technical Report on the Consumer Credit Insurance Market in South Africa

Designing appropriate regulatory policies to strengthen the consumer credit industry
Paper

Inclusion, Stability, Integrity, and Protection: Observations and Lessons for the I-SIP Methodology From Pakistan

Evaluating the linkages between I-SIP objectives in Pakistan
Paper

Client Protection: The State of Practice – A Look at Client Protection Practices in Pakistan’s Microfinance Industry

Improving client protection practices in Pakistan’s microfinance industry