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The Overlap between Customer Service and Social Performance Management
Enhancing customer service through social performance management
Branchless Banking Update: Should We Bank on Phones or The Post?
Examining the role of the post office in financial inclusion
The Business Case for Branchless Banking – What's Missing?
Making branchless banking worthwhile for stakeholders
Microfinance for Rural Piped Water Services in Kenya: Using an Output-Based Aid Approach for Leveraging and Increasing Sustainability
Accessing credit-based finance for rural water supply
Financial Access in Kenya: Results of the 2006 National Survey
Examining access to financial services in Kenya
Response to IRIS Questions on Poverty Scorecards
Mark Schreiner responds USAID and IRIS questions on Grameen Foundation's approach to poverty scoring
Mobile Money Summit 2009: Accelerating the Development of Mobile Money Ecosystems
Exploring key themes in the mobile money space
2008 Partnership Forum for Making Finance Work for Africa: Forum Proceedings
Proceedings from "Partnership Forum for Making Finance Work for Africa", 2008, Accra, Ghana,
Managing Social Performance: AMK (Cambodia)
Seeking financial sustainability while meeting social goals
Managing Social Performance: CRECER (Bolivia)
Highlighting the importance of social mission