Essential Documents for New Clients: A Toolkit for Financial Institutions
The Role of Catalytic Capital in Digital Markets: Successes, Pitfalls, and Lessons Learned
This report focuses on the role of catalytic capital in the digital credit industry and highlights the limitations of a framework that does not consider broader market-level consequences of such investments.
Assessing Digital and Financial Literacy in Tonga: A Survey on Knowledge, Skills and Access
This research explores experiences with traditional and digital financial services to-date, in addition to assessing basic competencies in the areas of digitalization and finance.
Gender and Financial Inclusion in Rwanda
The increase in financial inclusion among women in Rwanda is a great achievement, however, there is an opportunity to deepen the financial inclusion of women to pair or even go beyond that of their male counterparts.
Conversational Payments on UPI: Unlocking New Frontiers for Next-Generation Payments
This white paper, highlights a solution to improve inclusivity for underserved users who lack smartphone access and become a game changer in the payments space.
Supervising Inclusive Financial Sectors
This TC Note brings together principles and practices related to financial sector oversight that are relevant to financial inclusion, including proportionate regulation, risk-based supervision, and consumer empowerment.
The Six Village Story – India: An Assessment of the Real Gap in Financial Inclusion
This study intends to unpack the on-ground status of financial inclusion in six villages in India.
Decoding the Practices of CICO Agents in Indonesia
This study was conducted to understand the world of cash-in/cash-out agents through MSC's innovative diaries research methodology.
Cash-in and Cash-out (CICO) Agent Use Cases: Opportunities for Diversification
This publication recommends solutions to foster CICO agent sustainability, such as evaluation of agent willingness, mobility, technical and soft skills, digital savviness, financial sustainability, ability to identify potential customers, and others.
Digital Payments and the COVID-19 Shock: The Role of Preexisting Conditions in Banking, Infrastructure, Human Capabilities, and Digital Regulation
This paper investigates how the use of digital payments and financial services expanded during and after COVID-19 and looks into the driving factors for that expansion.