Establishing a Financial Services Ombudsman in Mongolia: Experiences and Lessons From Armenia, Australia, and Singapore
This paper shares insights from three long-standing financial alternative dispute resolution systems in Armenia, Australia, and Singapore with a goal to help strengthen financial consumer protection in Mongolia and other countries.
Pathways Through Platform Livelihoods in Indonesia
This pathways study aims to understand digital platforms as a livelihood source, capturing and contrasting the self-reported state of participants before, during, and after engaging on platforms.
Disaster Risk Finance Strategy: Guideline for Pacific Island Countries
This guideline provides a step-by-step account of how Pacific Island countries can develop national Disaster Risk Financing strategies.
A Chatbot Named BOB and Other Consumer Protection Measures in the Philippines
Atty. Charina B. De Vera-Yap shares how the Philippine Central Bank is using a customer-centric approach to update regulations and better protect Filipino consumers.
Agritech and Fintech Providers in East and Southern Africa
This report examines the universe of agritech and fintech providers that influence access to finance for small-scale farmers and agricultural SMEs in East and Southern Africa.
Digitizing BeninCajù Savings Groups - Final Project Report
This report shares important insights about the benefits of Village Savings and Lending Associations transitioning from paper to digital ledgers using the DreamSave app.
Revolutionizing Product Design in Financial Services
This publication provides FSPs the knowledge to use women-centered design for developing financial products and services that work for women.
Choice of Channel: Understanding How Low- and Moderate-Income Women in Kenya Choose Channels for Financial Transactions
This slide deck shares insights from a choice of channel study to understand how women in the low- and moderate-income segment in Kenya select a financial channel.