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Latest Findings from Randomized Evaluations of Microfinance
Using randomized evaluations to highlight the need for flexible microfinance products
Lessons from CSMs – Agent Perspectives
Exploring the use of Customer and Channel Satisfaction Measurement and Management (CSM) exercises
Lessons from CSMs – Customer Perspectives
Using customer feedback to address issues in m-banking
Managing Channel Satisfaction in Agent Banking
Understanding agent perspectives in mobile banking
Managing Customer Satisfaction in Agent Banking
Understanding customer perspectives to improve m-banking solutions
Microcredit in Switzerland
How can stakeholders in Switzerland ensure that microloans reach the poor?
Over-Indebtedness of Microborrowers in Ghana
Protecting microfinance clients from over-indebtedness
Pricing for EM Banking
The importance of designing a relevant pricing scheme for mobile banking in India
Pricing Mobile Banking Services
Would people in villages be willing to pay for agent-based financial services?
Rural Finance Outreach in Central Malawi: Implications for Opportunity International Bank of Malawi
Evaluating rural finance outreach strategies in Malawi