All Publications
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Staff Incentive Schemes in Practice: Findings from a Global Survey of Microfinance Institutions
Why are staff incentive schemes important?
A Toolkit for Designing and Implementing Staff Incentive Schemes
Why are staff incentive schemes necessary and how should they be designed?
Assessment of the Research And Capacity Building For Product Development in Microfinance Project
Strengthening MFIs' capacity to design and develop new and improved financial products for clients
Employee Relationship Marketing
Motivating employees towards efficient customer service delivery
HR Challenges in Microfinance
How does the poor quality of human resources affect a microfinance organization?
Using Microfinance Networks to Promote Client Assessment: Case Study of ASOMIF
Networks as channels for knowledge transfer and capacity building
Distance Learning May be Best Way to Train MFI Staff
Advantages of distance training
Making a Clear Difference
Does training enhance institutional capacities of small women-led MFIs in Bangladesh?
Beyond the Classroom: MicroSave's Training Philosophy and Strategy
How does MicroSave impart trainings to MFIs?
Creating Incentives for Micro-Credit Agents to Lend to the Poor
What incentives can an MFI give to its agents to ensure selection of poor borrowers?