All Publications
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Loan Officer Manual: Banco Solidario
Training loan officers to avoid client over-indebtedness
Orality and Microsavings
Addressing challenges in dealing with illiterate clients
How do Microfinance Clients Understand their Loans?
Clients' understanding of loan terms and its implications for regulation
Consumer Protection at the Bottom of the Pyramid (BOP): Striking the Right Balance between Access, Protection and Innovation
Presentation at Global Seminar on Consumer Protection and Financial Literacy, September 3, 2008
Is there a Link between Quality of Employment and Indebtedness? The Case of Urban Low-income Households in Ecuador
Exploring risks associated with growing informalization of employment
In Microfinance, Clients Must Come First
What are the ultimate goals of MFIs and how can they achieve them?
Kenya's Payment Market: Identifying an Enabling Environment for Government to Person Transfers Through the Banking Sector
Identifying payment infrastructures to support social protection payments in Kenya
Assessing Indebtedness: Results from Pilot Survey among Steelworkers in Sao Paulo
Determining characteristics and implications of over-indebtedness
How to Talk to a Bank
Helping Serbian consumers communicate with bankers
Consumer Protection Principles in Practice: A Framework for Developing and Implementing a Pro-Client Approach to Microfinance
Development and implementation of pro-client principles at SEEP