This project analysis provides insights into the types of consumer protection issues faced by consumers across financial providers in Kenya, Nigeria, and Uganda.

Through real examples of implementation experiences across FSP partners, this guide unpacks six key strategies that financial inclusion-focused institutions need to keep in mind as they progress down the path of digital transformation.

This case study summarizes key lessons learned during the first three years of implementing a choice-based G2P payments model.

This study focuses on the value structure that correlates improvements in the financial services consumer’s decision-making quality with the development of their autonomy.

This annual flagship report provides supply-side data and insights from the mobile money industry. 

This research shares key findings and insights on the workings between confidence and competence in using numbers and financial decision making – and the impact these have on financial capability outcomes.

This report draws upon decades of academic and business research to extrapolate lessons that can guide the early emergence of agricultural platforms.

Through this research, beneficiaries and agents respond to Indonesia’s largest cash transfer program as it pivots to provide COVID-19 emergency aid.

This case brief covers the journey of ALM Seguros, which sells microinsurance through traditional brokers, but also non-traditional channels.

This research investigates the appetite of female refugees in Jordan towards mobile money and studies their behavior to better cater to their needs in collaboration with sector players.