All Publications
The Digital Transformation Guide
Through real examples of implementation experiences across FSP partners, this guide unpacks six key strategies that financial inclusion-focused institutions need to keep in mind as they progress down the path of digital transformation.
The Future of Government-to-Person (G2P) Payments: Three Years of Learning About G2P Choice in Zambia
This case study summarizes key lessons learned during the first three years of implementing a choice-based G2P payments model.
The Impact of Regulation Governance on Financial System Efficiency: The Importance of Consumer Behavior
This study focuses on the value structure that correlates improvements in the financial services consumer’s decision-making quality with the development of their autonomy.
2021 State of the Industry Report on Mobile Money
This annual flagship report provides supply-side data and insights from the mobile money industry.
Adult Numeracy and Financial Capability
This research shares key findings and insights on the workings between confidence and competence in using numbers and financial decision making – and the impact these have on financial capability outcomes.
Agricultural “Platforms” in a Digital Era: Defining the Landscape
This report draws upon decades of academic and business research to extrapolate lessons that can guide the early emergence of agricultural platforms.
Building Capacity for Client-Centered Cash Assistance
Through this research, beneficiaries and agents respond to Indonesia’s largest cash transfer program as it pivots to provide COVID-19 emergency aid.
Case Brief: ALM Seguros
This case brief covers the journey of ALM Seguros, which sells microinsurance through traditional brokers, but also non-traditional channels.
Challenging Exclusion: Refugees' Uptake of Mobile Money
This research investigates the appetite of female refugees in Jordan towards mobile money and studies their behavior to better cater to their needs in collaboration with sector players.
COVID-19 and Women-Led MSMEs in Sub-Saharan Africa
This study aims to understand the impact of the COVID-19 pandemic on women-led MSMEs in 13 African countries hoping to contribute to further strengthening of outcomes for those MSMEs.