All Publications

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Case Study

Arvand Tajikistan: Using Mystery Shopping to Understand Clients

Social performance management case study on the use of market research techniques
Paper

Behavioral Insights in Insurance

Applying behavioral economics in insurance to analyze user preference
Paper

Benchmarking the Financial Performance, Growth, and Outreach of Greenfield MFIs in Sub-Saharan Africa

Evaluating the success of greenfield MFIs in Sub-Saharan Africa
Paper

Business Correspondents Model in Bihar: Constraints and Way Forward

Discussing the efficiency and future potential of the banking correspondent model in Bihar, India
Paper

Client Gains in Credit Scores and Financial Capability

Evaluating the use of secured credit cards as a tool for improving credit accessibility
Paper

Creating an Enabling Environment to Improve Client Value

Suggesting strategies to achieve public policy objectives through microinsurance markets
Case Study

CREZCAMOS Colombia: Providing Transparent Information to Clients

Social performance management case study on four of the essential practices for transparency
Paper

Default Risk in Agricultural Lending: The Effects of Commodity Price Volatility and Climate

Managing risk associated with agricultural activities
Guide / Toolkit

Digital Financial Services Risk Assessment for Microfinance Institutions: A Pocket Guide

Providing risk mitigation strategies to MFIs interested in delivering digital financial services
Paper

Estimating the Long-Run Impact of Microcredit Programs on Household Income and Net Worth

Discussing the effect of microcredit on borrowers in Bangladesh