All Publications
The Global Findex Database: Financial Inclusion, Digital Payments, and Resilience in the Age of COVID-19
This edition of the Global Findex database contains updated indicators on access to and use of formal and informal financial services and digital payments, and offers insights into the behaviors that enable financial resilience.
"Yes I Get It. Small Deposits Do Make Sense." - Lessons From a Pilot With Airtel Payments Bank on Client Communication
This slide deck charts the journey of a pilot on behavioral communication to encourage women to make small saving deposits.
Building Cyber Resilience for Digital Financial Inclusion and Innovation
The Cyber Resilience Toolkit provides a guide to strengthening cybersecurity and effectively handling cyber incidents for financial service providers.
Fintech: Financial Inclusion or Exclusion?
This paper examines two research questions. First, does fintech improve digital financial inclusion? Second, are there segments of society that are not included because they do not have the capacity and means to adopt fintech – such as women, the poor and people living in rural areas?
How Can Financial Services Support Platform Work? Insights from Five Emerging Markets
Based on research with platforms and their workers across five countries, this report describes the platform ecosystem in emerging markets, the experiences of workers and sellers in key sectors, and how financial services can help these workers improve their livelihoods.
How Well Do Indians Use Cash-In & Cash-Out (CICO) Agents, and Can This Usage Increase?
This strategic insights deck combines findings from MSC’s multiple national-level studies offering a set of practical recommendations for the service providers to help them increase customer footfall at agent points.
Informed Design: A Case Study Series (UNCDF/WMBL)
This study examines Women's Micro Bank Limited and UNCDF's design of a branchless banking solution, the Mama Bank Access Point initiative, which serves unbanked women in rural Papua New Guinea.
Integrating Digital Financial Services Into a National Financial Inclusion Strategy
This guideline note provides actionable guidance on how to properly integrate digital financial services into a national financial inclusion strategy to have a positive impact on end-users.
Measuring Progress 2021: Financial Inclusion in Selected ASEAN Countries
This report seeks to embed the critical supporting role of financial inclusion in achieving the vision of the ASEAN Economic Community (AEC) Blueprint 2025 within the context of inclusive growth.
MiCRO - The Microinsurance Catastrophe Risk Organization: Providing Parametric Insurance to Low-Income Populations
This brief explains how a company that aims to close the protection gap through parametric insurance reaches out to different target groups and creates value for them.