All Publications
Digital Credit Consumer Risks in Côte d'Ivoire
The study centers around the results of a survey on digital credit risks in Côte d'Ivoire. It seeks to analyze the impacts and risks associated with the use of digital credit and the opportunities for improving consumer protection.
Digital Finance Consumer Risks: Senegal National Study
To understand digital finance consumer risks in Senegal and in the West African Economic and Monetary Union, this slide deck shares an overview of the risks digital financial service users faced in the past year in Senegal.
Driving Digital Financial Services in Africa Through Merchant Acceptance of Digital Payments
This report analyzes the current digital payment landscape in Africa and offers key recommendations to regulators for developing enabling payment policies that drive innovation.
Establishing a Financial Services Ombudsman in Mongolia: Experiences and Lessons From Armenia, Australia, and Singapore
This paper shares insights from three long-standing financial alternative dispute resolution systems in Armenia, Australia, and Singapore with a goal to help strengthen financial consumer protection in Mongolia and other countries.
Inclusive Fintech Funding in Times of Uncertainty
This publication shares insights from interviews with past Inclusive Fintech 50 winners and fintech investors to learn how they are adapting to these uncertain times and the impact of the funding challenges on their business models and the low-income customers they serve.
Interoperability of Financial Services Providers: Afghanistan
This report looks for solutions for restarting the Afghanistan Payment System and ensuring interoperability to enable adoption of digital payments across the country.
Land Titling and Microcredit in Cambodia
This paper explores the neoliberal-oriented theory of change based on the possession and use of private individual land titles by the poor. The theory is tested in Cambodia, where the development of the microcredit sector has been facilitated by the extensive use of land titles as collateral.
Low-Income Financial Services Market Sizing and Fintech Assessment: Peru Country Report
This study presents the findings of research to establish the status of access to finance for MSEs and the size of the credit market across four different geographies, including Peru.
Remittances Remain Resilient but Are Slowing
This brief includes describes key developments in remittance flows and provides projections of remittance trends in 2023 in light of a slowing global economy, continued high inflation and increased interest rates, and Russia’s invasion of Ukraine and the conflict in Sudan.
Revolutionizing Product Design in Financial Services
This publication provides FSPs the knowledge to use women-centered design for developing financial products and services that work for women.