This report takes a holistic look at what we have learnt so far in responding to COVID-19 and captures high- level lessons on policy responses that emerged within the Alliance for Financial Inclusion network.

This study highlights the need for financial institutions to expand into housing finance across different income segments—particularly low and middle income households—and regions.

This paper presents MMPI, a composite index that considers mobile money adoption, activity and accessibility at country level in order to facilitate comparisons between markets.

This paper explores challenges and opportunities for digital and e-commerce payments in the Pacific Region. Findings from this study are utilized to plan and implement activities that help in enabling inclusive digital economies in the Pacific.

This research presents insights on emerging customer risks from digital consumer loans in India, analyzing customer complaints and feedback on Twitter and reviews of digital lending apps on Google Play,

This case study draws upon management consulting literature to assess digitalization strategies and evaluates three leading financial organizations in Morocco, Kenya and Ghana against this framework.

This policy brief considers whether central bank digital currencies (CBDCs) can promote the accessibility of financial services across the Pacific islands and the design choices involved in their development.

The objective of this study is to explain the role Al-Amal Microfinance Bank online services played amid the pandemic.

This exploratory brief discusses the implications that virtual currencies, and to a lesser extent central bank-issued digital currencies, might pose for stakeholders in international development contexts. 

This paper analyzes how governments can leverage rapid expansion of fintech activities to drive financial inclusion in the region.