An unintended consequence of formal low-interest microfinance: It creates informal intermediation opportunities for entrepreneurs, ranging from casual intermediation to systematic deception.

Concrete recommendations on gender-responsive policies and frameworks

A guide for FSPs interested in designing financial services targeting low-income customers

Building interoperable payment systems that promote financial inclusion in East Africa

The current state of cash-lite operations and recommendations for accelerating its use

26-country assessment of financial inclusion ecosystems

Results and recommendations from mystery shopping surveys with the country's 11 largest banks

This report presents the findings of the Voice of the Client pilot project, with the objective to strengthen the application of Client Protection Principles in the microfinance sector and ensure that financial services are tailored to meet client needs.

Can microfinance institutions play a role in enhancing social performance?

How a focus on customer centricity helped the Philippine microinsurer grow