All Publications
Leveraging Customer Complaints Data to Monitor Consumer Protection in Mobile Services in Uganda
This report summarizes the key findings and recommendations from IPA's work with the Uganda Communications Commission analyzing complaint records of mobile financial services users.
Measuring Financial Health: Concepts and Considerations
This note provides financial sector policymakers with a discussion of the technical concepts relevant to financial health measurement. The purpose is to explain and demystify the various approaches for a non-technical audience, drawing on existing experiences and the state of the art.
Mitigating the Impact of COVID-19 on Gains in Financial Inclusion: Early Lessons From Regulators and Policymakers
This report takes a holistic look at what we have learnt so far in responding to COVID-19 and captures high- level lessons on policy responses that emerged within the Alliance for Financial Inclusion network.
Pakistan Housing Finance: Is There a Business Case for Financial Institutions?
This study highlights the need for financial institutions to expand into housing finance across different income segments—particularly low and middle income households—and regions.
The Mobile Money Prevalence Index (MMPI): A Country-Level Indicator for Assessing the Adoption, Activity and Accessibility of Mobile Money
This paper presents MMPI, a composite index that considers mobile money adoption, activity and accessibility at country level in order to facilitate comparisons between markets.
The Opportunity for Digital and E-commerce Payments in the Pacific Region
This paper explores challenges and opportunities for digital and e-commerce payments in the Pacific Region. Findings from this study are utilized to plan and implement activities that help in enabling inclusive digital economies in the Pacific.
Central Bank Digital Currencies: A Potential Response to the Financial Inclusion Challenges of the Pacific
This policy brief considers whether central bank digital currencies (CBDCs) can promote the accessibility of financial services across the Pacific islands and the design choices involved in their development.
Examining Virtual Currencies: Risks and Uncertainties of a Novel Payment Technology in International Development
This exploratory brief discusses the implications that virtual currencies, and to a lesser extent central bank-issued digital currencies, might pose for stakeholders in international development contexts.
Fintech and Financial Inclusion in Latin America and the Caribbean
This paper analyzes how governments can leverage rapid expansion of fintech activities to drive financial inclusion in the region.
Human Resource Development Practices in the Microfinance Sector
This publication maps out the current landscape of Human Resource Development practices among MFIs, and sheds light on the relationship between HR practices and MFI performance.