All Publications
Savings and Retail Banking in Africa
Savings and Retail Banking in Africa: A Case Study on Innovative Business Models
This study describes six business models to address the challenges financial service providers are increasingly facing as a result of digitization and the pandemic.
Case Brief: ALM Seguros
This case brief covers the journey of ALM Seguros, which sells microinsurance through traditional brokers, but also non-traditional channels.
Insular Life, Philippines – The Case for Insuring Women for a Better Tomorrow
This case study showcases the business case for women's insurance in the Philippines.
Weathering the Storm II: A Case Study of Financiera FAMA
Lessons learned from previous crises to help with future crisis responses
Her Resilience in the Face of COVID-19
A data deep dive into the customer base of two financial service providers engaging with low-income women
Using Pay-for-Results to Catalyze Affordable Housing Development
This case study analyzes the Haiti Homeownership and Mortgage Expansion program’s methodology for designing its Pay-for-Results incentive structure, its results, and lessons learned.
Digital Financial Services Supervision in Bangladesh
Closer look at Bangladesh’s path to allow for digital innovations that scale
Eko Grows Agent Network Tenfold Through Open APIs
Eko India has used open APIs to become a platform business, which has enabled it to expand at considerably lower operational cost than its traditional agent business would have.