All Publications

Showing 11 - 20 of 130
Case Study

A Case Study on Connecting With Low-income Customers Through Digitalisation

This case study draws upon management consulting literature to assess digitalization strategies and evaluates three leading financial organizations in Morocco, Kenya and Ghana against this framework.

Paper

COVID-19 and Refugees’ Economic Opportunities, Financial Services and Digital Inclusion

Addressing structural and practical barriers to refugees’ financial and economic inclusion

Paper

Preserving Liquidity: Policymaker Responses to COVID-19 and the Impact on Low-Income Customers

Initial lessons learned and suggestions for dealing with the current and future crises
Case Study

An Opportunity for the Banking Sector to Work With Informal Savings Groups in Morocco

The objective of the research is to conduct a qualitative and quantitative study to identify opportunities related to the launch of a digital tontine offer.

Paper

What People Want: Investigating Inclusive Insurance Demand in Ethiopia

Findings from surveys and focus groups shedding light on Ethiopia’s insurance market
Case Study

When Microfinance Gets Involved with SMEs: Experience with Cooperatives of Producers

The benefits of collaboration between financial institutions and cooperatives
Paper

Small and Growing Businesses in Africa: Profiles, Successes and Challenges

Learning from successful MSME owners' journeys in Ethiopia, Kenya and Madagascar
Case Study

Electronic Transfers in Humanitarian Assistance and Uptake of Financial Services: A Synthesis of ELAN Case Studies

Can humanitarian e-transfers contribute to financial inclusion?