All Publications
Putting Agents to Use: Insights From a Multicountry Research on Customer’s Usage of CICO Agents
This report shares strategies for enhancing customer retention among cash-in and cash-out (CICO) agents.
A Technical Guide to Unlock Agent Networks at the Last Mile
This guide outlines five key actions for digital financial service providers, regulators, and funders to expand rural Cash-In and Cash-Out agent networks based on CGAP's global experience.
Women Agents for Financial Inclusion: Exploring the Benefits, Constraints, and Potential Solutions
This working paper explores the benefits of having more women agents, the challenges they face, and potential solutions to promote their participation in the DFS ecosystem.
Decoding the Practices of CICO Agents in Indonesia
This study was conducted to understand the world of cash-in/cash-out agents through MSC's innovative diaries research methodology.
Cash-in and Cash-out (CICO) Agent Use Cases: Opportunities for Diversification
This publication recommends solutions to foster CICO agent sustainability, such as evaluation of agent willingness, mobility, technical and soft skills, digital savviness, financial sustainability, ability to identify potential customers, and others.
Business Correspondent Network Managers Experiment And Demonstrating Scale: Endline Report
This study shares findings from three pilots, in collaboration with six partners, conducted as part of the action research agenda to experiment with product diversification, capacity building, and customer empowerment.
Study to Assess the Role and Impact of Women Self-Help Groups as Banking Agents in Bihar
This slide deck provides the main findings from a CGAP research exploring the role of gender in developing rural agent networks in Bihar State, India, through the State Government's Bank Sakhi Program.
Digital Finance’s Little Secret... (Agent Networks)
This episode explores the latest advances in agent networks and what they mean for the future of inclusive finance.
The Role of Mobile Money Providers and Their Agents in Protecting Customers’ Data
This slide deck presents research findings identifying good practices of responsible agents in safeguarding their customers’ data and the role that providers can play in promoting these practices.
Mobile Money Agents: Sustainability in the Digital Era - Findings From Mozambique
This report looks at the pressing challenges affecting Mozambican mobile money agents to inform the players in the ecosystem and create sustainable strategies to improve agent networks.