All Publications
Making Digital Public Infrastructure Work for Women
This policy brief offers recommendations that leverage digital public infrastructure to enable and advance women’s economic empowerment through financial inclusion.
Money Purse Handbook
This handbook examines the potential of digital transformations for last-mile financial inclusion institutions like self-help groups and how that can impact their efficiency and accountability.
Pathways Through Platform Livelihoods in Indonesia
This pathways study aims to understand digital platforms as a livelihood source, capturing and contrasting the self-reported state of participants before, during, and after engaging on platforms.
PAYGo PERFORM: Industry Trends
This new report provides the first ever publicly available analysis of the overall financial health of the PAYGo sector using the indicators developed through the PAYGo PERFORM Initiative.
Advancing Gender Equality While Driving Business Growth
This brief outlines why financial service providers should advance gender equality in financial inclusion and how they can approach this process.
Bolstering Women’s Climate Resilience and Adaptation Through Financial Services
This working paper illustrates how women are differently impacted by climate change and how financial services can play a better role in strengthening their autonomous adaptive capacities to climate change.
Digital Credit Consumer Risks in Côte d'Ivoire
The study centers around the results of a survey on digital credit risks in Côte d'Ivoire. It seeks to analyze the impacts and risks associated with the use of digital credit and the opportunities for improving consumer protection.
Digital Finance Consumer Risks: Senegal National Study
To understand digital finance consumer risks in Senegal and in the West African Economic and Monetary Union, this slide deck shares an overview of the risks digital financial service users faced in the past year in Senegal.
Driving Digital Financial Services in Africa Through Merchant Acceptance of Digital Payments
This report analyzes the current digital payment landscape in Africa and offers key recommendations to regulators for developing enabling payment policies that drive innovation.
Establishing a Financial Services Ombudsman in Mongolia: Experiences and Lessons From Armenia, Australia, and Singapore
This paper shares insights from three long-standing financial alternative dispute resolution systems in Armenia, Australia, and Singapore with a goal to help strengthen financial consumer protection in Mongolia and other countries.