All Publications
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UGAFODE Uganda: Listening to Client Complaints
Case study on a complaint handling system in relation to SPM Universal Standards
Vision Fund Uganda: Piloting and Using the PPI
Case study with recommendations on improving effectiveness in relation to SPM Universal Standards
Agribusiness SMEs in Malawi: Assessment of Small and Medium Enterprises in the Agricultural Sector and Improved Access to Finance in Malawi
Discussing the agribusiness sector in Malawi with a focus on access to finance
AMFIU: Supporting Improved Compliance with the Universal Standards in Uganda
How the national microfinance association helped its members define and monitor their social goals
Efficiency and Profitability of Tanzanian Saving and Credit Cooperatives
Assessing the performance of SACCOs in Tanzania
Enabling Mobile Money Transfer: The Central Bank of Kenya’s Treatment of M-Pesa
Discussing Central Bank of Kenya's outlook on M-Pesa
Enhancing Financial Capability and Inclusion in Mozambique: A Demand-Side Assessment
Examining the extent of financial inclusion in Mozambique
Islamic Finance in Sub-Saharan Africa: Status and Prospects
Promoting Islamic finance in Sub-Saharan Africa
Kenya Financial Diaries Shilingi Kwa Shilingi – The Financial Lives of the Poor
Analyzing financial management in low-income households of Kenya
Mobile Financial Services: Accessing Levels of Interoperability
Understanding the concept of interoperability and discussing a framework to measure its extent