All Publications
Platform Workers and Financial Services
This deck synthesizes insights from a survey of existing literature and consultations with experts and highlights opportunities and risks for workers as well as gaps in the evidence base around the livelihoods of platform workers.
Social Media Usage by Digital Finance Consumers
This project analysis provides insights into the types of consumer protection issues faced by consumers across financial providers in Kenya, Nigeria, and Uganda.
The Impact of Regulation Governance on Financial System Efficiency: The Importance of Consumer Behavior
This study focuses on the value structure that correlates improvements in the financial services consumer’s decision-making quality with the development of their autonomy.
Building Capacity for Client-Centered Cash Assistance
Through this research, beneficiaries and agents respond to Indonesia’s largest cash transfer program as it pivots to provide COVID-19 emergency aid.
Elevating the Collective Consumer Voice in Financial Regulation
This paper explores the potential impact of incorporating the collective voice of consumers into financial sector policy and regulation, and opportunities for funders to help elevate these voices.
The Role of Consumer Organizations to Support Consumers of Financial Services in Low and Middle Income Countries
Based on a survey with 36 members of Consumers International from 32 low- and middle-income countries this report highlights key approaches that consumer associations can use to advocate for better financial consumer protection.
Consumer Protection for Digital Financial Services
A survey of the policy landscape
Detecting Over-Indebtedness While Monitoring Credit Markets in India
There is a need to develop the regulatory capacity to monitor credit markets and to prevent and manage distress caused by over-indebtedness.
Consumer Protection for Financial Inclusion in Low and Middle Income Countries
Bridging regulator and academic perspectives
Data Protection in the Financial Sector
This factsheet urges the private and public providers to promote initiatives that improve data protection and regulation mechanisms through training and customer information tools.