All Publications
Women Agents for Financial Inclusion: Exploring the Benefits, Constraints, and Potential Solutions
This working paper explores the benefits of having more women agents, the challenges they face, and potential solutions to promote their participation in the DFS ecosystem.
Building an Ecosystem of Collections Through BBPS
This new white paper traces Bharat Bill Payment System's journey and examines its potential in the next decade.
Decoding the Extent and Exposure of Financial Fraud Among DFS Customers
This publication decodes the extent and exposure of financial fraud among digital financial services’ customers and offers insights and policy recommendations.
Digital Financial Services for Financial Inclusion: Tools for Supervisors
This Technical Guide was created to provide practical guidance and set strong foundations for digital financial services supervision.
Digital Wages for Decent Work in Kenya
This research brief analyzes the potential for responsible digital wage payments in Kenya.
Financial Confidence Playbook
This Playbook offers a design guide for product teams and research organizations focused on digital financial services for the last mile.
Mobile Money, Interoperability, and Financial Inclusion
This paper investigates the role of competition on the behavior of mobile money companies and its corresponding effects on financial inclusion.
Understanding Women Micro-Entrepreneurs’ Use of Mobile Phones for Business
This report provides new data and insights from 10 low- and middle-income countries on the use of mobile phones by women micro-entrepreneurs and the challenges that prevent them from using mobile services for business.
Assessing Digital and Financial Literacy in Fiji: A Survey on Knowledge, Skills and Access
This study explores experiences with traditional and digital financial services to-date to serve as a baseline from which future changes in competencies, access, and usage can be measured by regulators and development partners.
Entry Points for Targeted Digital Finance Services for Smallholder Farmers in the Democratic Republic Of Congo
The goal of this case study is to provide inspiration for program designers, implementers and others who want to understand some of the challenges and entry points for increasing rural finance via digital technologies and/or the digital landscape in DRC.