All Publications
Customer-Centric and Responsible Digital Credit Solutions for Urban and Rural Non-farm Entrepreneurs and Smallholder Farmers
This analysis of digital credit users in India, Indonesia, and Kenya assesses the impact of digital credit on their financial health.
DBT Diagnostic Study: Female Beneficiaries' Experience of Receiving DBT
This slide deck reveals evidence from India on female beneficiaries' experience of receiving government-to-person (direct benefit transfer) payment.
How Digital Payments Drive Financial Inclusion in India
This research looks at the journey of digital payments, major events and entities that contributed to it, and products that revolutionized the digital payments space.
Responsible Digitization of Small Entrepreneurs in Rural India
This report presents key insights and opportunities from Hindustan Unilever Limited’s business-to-business Shakti digitization program to implement the UN Principles for Responsible Digital Payments and build scale.
The Winds of Change- Trends Shaping India’s Fintech Sector: Edition II
This report combines research and expertise to deep dive into seven key trends that continue to shape the fintech industry.
Banking in Layers: Five Cases to Illustrate How the Market Structure for Financial Services is Evolving
Exploring the market-level modularization of financial services through case studies featuring new models that are emerging, how they are coming about, and what they mean for the financial inclusion of low-income people in emerging markets and developing economies.
No Small Business: A Segmented Approach to Better Finance for Micro and Small Enterprises
This Focus Note advocates the importance of a segmented approach to addressing micro and small enterprises (MSE) needs and focuses on MSEs with up to 20 employees.
"Yes I Get It. Small Deposits Do Make Sense." - Lessons From a Pilot With Airtel Payments Bank on Client Communication
This slide deck charts the journey of a pilot on behavioral communication to encourage women to make small saving deposits.
How Can Financial Services Support Platform Work? Insights from Five Emerging Markets
Based on research with platforms and their workers across five countries, this report describes the platform ecosystem in emerging markets, the experiences of workers and sellers in key sectors, and how financial services can help these workers improve their livelihoods.
How Well Do Indians Use Cash-In & Cash-Out (CICO) Agents, and Can This Usage Increase?
This strategic insights deck combines findings from MSC’s multiple national-level studies offering a set of practical recommendations for the service providers to help them increase customer footfall at agent points.