All Publications
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The 2017 Brookings Financial and Digital Inclusion Project Report: Building a Secure and Inclusive Global Financial Ecosystem
26-country assessment of financial inclusion ecosystems
The Price of Being Banked: A Study on Transparency and Cost of Leading Banking Services Sold in Kenya
Results and recommendations from mystery shopping surveys with the country's 11 largest banks
Voice of the Client
This report presents the findings of the Voice of the Client pilot project, with the objective to strengthen the application of Client Protection Principles in the microfinance sector and ensure that financial services are tailored to meet client needs.
An Evaluation Study of Social Performance of Microfinance Institutions in Yemen
Can microfinance institutions play a role in enhancing social performance?
Case Brief: Pioneer Microinsurance
How a focus on customer centricity helped the Philippine microinsurer grow
Crowdfunding in China: The Financial Inclusion Dimension
Will China's size translate into improved access to finance for the poor?
Financial Inclusion and Resilience: How BRAC’s Microfinance Program Recovered from the West Africa Ebola Crisis
This case study explores how BRAC's microfinance companies in Liberia and Sierra Leone responded to the Ebola crisis in 2014, enabling to deliver a remarkable recovery of its operations.
How Financial Institutions and Fintechs Are Partnering for Inclusion: Lessons from the Frontlines
Highlighting 14 partnerships that exemplify best-case scenarios and good practice
Mobile Money and e-Commerce: Three Areas of Partnership in Southeast Asia
Exploring opportunities for mobile money providers to grow their business
Social Norms Change for Women’s Financial Inclusion
Taking social norms into consideration when designing women’s financial inclusion initiatives