All Publications
Leveraging Customer Complaints Data to Monitor Consumer Protection in Mobile Services in Uganda
This report summarizes the key findings and recommendations from IPA's work with the Uganda Communications Commission analyzing complaint records of mobile financial services users.
Measuring Financial Health: Concepts and Considerations
This note provides financial sector policymakers with a discussion of the technical concepts relevant to financial health measurement. The purpose is to explain and demystify the various approaches for a non-technical audience, drawing on existing experiences and the state of the art.
Mitigating the Impact of COVID-19 on Gains in Financial Inclusion: Early Lessons From Regulators and Policymakers
This report takes a holistic look at what we have learnt so far in responding to COVID-19 and captures high- level lessons on policy responses that emerged within the Alliance for Financial Inclusion network.
Pakistan Housing Finance: Is There a Business Case for Financial Institutions?
This study highlights the need for financial institutions to expand into housing finance across different income segments—particularly low and middle income households—and regions.
The Mobile Money Prevalence Index (MMPI): A Country-Level Indicator for Assessing the Adoption, Activity and Accessibility of Mobile Money
This paper presents MMPI, a composite index that considers mobile money adoption, activity and accessibility at country level in order to facilitate comparisons between markets.
The Opportunity for Digital and E-commerce Payments in the Pacific Region
This paper explores challenges and opportunities for digital and e-commerce payments in the Pacific Region. Findings from this study are utilized to plan and implement activities that help in enabling inclusive digital economies in the Pacific.
Using NLP on Social Media to Assess Consumer Risks With Digital Lending Apps in India
This research presents insights on emerging customer risks from digital consumer loans in India, analyzing customer complaints and feedback on Twitter and reviews of digital lending apps on Google Play,
A Case Study on Connecting With Low-income Customers Through Digitalisation
This case study draws upon management consulting literature to assess digitalization strategies and evaluates three leading financial organizations in Morocco, Kenya and Ghana against this framework.
Central Bank Digital Currencies: A Potential Response to the Financial Inclusion Challenges of the Pacific
This policy brief considers whether central bank digital currencies (CBDCs) can promote the accessibility of financial services across the Pacific islands and the design choices involved in their development.
Digital Transformation to Alleviate Poverty of the Poor People
The objective of this study is to explain the role Al-Amal Microfinance Bank online services played amid the pandemic.