All Publications
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How to Succeed in Your Digital Journey: A Series of Toolkits for Financial Service Providers - Toolkit #4: Develop Own Agent Network
Guidance for financial institutions interested in developing an agent network
Microfinance for Poverty Alleviation: Do Transnational Initiatives Overlook Fundamental Questions of Competition and Intermediation?
An unintended consequence of formal low-interest microfinance: It creates informal intermediation opportunities for entrepreneurs, ranging from casual intermediation to systematic deception.
Migration, Remittances and Financial Inclusion: Challenges and Opportunities for Women’s Economic Empowerment
Concrete recommendations on gender-responsive policies and frameworks
Money, Decisions, and Control: Building Digital Financial Services That Help Poor Customers Cope and Strategize
A guide for FSPs interested in designing financial services targeting low-income customers
Scalable, Affordable and Accessible?
Building interoperable payment systems that promote financial inclusion in East Africa
Study on the Adoption of Cash-lite Models Among MFIs in India
The current state of cash-lite operations and recommendations for accelerating its use
The 2017 Brookings Financial and Digital Inclusion Project Report: Building a Secure and Inclusive Global Financial Ecosystem
26-country assessment of financial inclusion ecosystems
The Price of Being Banked: A Study on Transparency and Cost of Leading Banking Services Sold in Kenya
Results and recommendations from mystery shopping surveys with the country's 11 largest banks
Voice of the Client
This report presents the findings of the Voice of the Client pilot project, with the objective to strengthen the application of Client Protection Principles in the microfinance sector and ensure that financial services are tailored to meet client needs.
An Evaluation Study of Social Performance of Microfinance Institutions in Yemen
Can microfinance institutions play a role in enhancing social performance?