All Publications
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Is Micro Too Small? Microcredit vs. SME Finance
Do small and medium enterprises create more jobs for poor households than microenterprises?
Latest Findings from Randomized Evaluations of Microfinance
Using randomized evaluations to highlight the need for flexible microfinance products
Lessons from CSMs – Agent Perspectives
Exploring the use of Customer and Channel Satisfaction Measurement and Management (CSM) exercises
Lessons from CSMs – Customer Perspectives
Using customer feedback to address issues in m-banking
Managing Channel Satisfaction in Agent Banking
Understanding agent perspectives in mobile banking
Managing Customer Satisfaction in Agent Banking
Understanding customer perspectives to improve m-banking solutions
Microcredit in Switzerland
How can stakeholders in Switzerland ensure that microloans reach the poor?
Over-Indebtedness of Microborrowers in Ghana
Protecting microfinance clients from over-indebtedness
Pricing for EM Banking
The importance of designing a relevant pricing scheme for mobile banking in India
Pricing Mobile Banking Services
Would people in villages be willing to pay for agent-based financial services?